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Get In Touch

01202 237370

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Bournemouth HQ

First Floor
8-10 Christchurch Rd
Bournemouth
BH1 3NA

London

10 York Road
Waterloo
London
SE1 7ND

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Careers

Start your career in eCommerce or take your next step with us.

We're currently looking for
Account Manager

We are looking for an Account Manager to work with our broad spectrum of eCommerce clients. We’d like this role to bring about a closer agency and client relationship, improve the quality of delivered work, increase client spend and monitor results with the aim of consistent improvement and progression for our clients.

You will be responsible for the direct relationship between Media Lounge and your assigned clients. This will require you to oversee all ongoing work at all times and ensure the client is getting the best possible service from Media Lounge.

The role covers relationship management across all contact preferences, including a minimum of quarterly face to face meetings with each client. Managing a team of skilled eCommerce professionals to deliver agreed work to the client. Checking and monitoring the work to ensure it’s completed to the highest standard and delivers the expected result. You should immerse yourself in the clients business to know how they operate day to day, where they are inefficient, where they can improve metrics or sales, who the key stakeholders of the business are and what other services and software they use.

Location

  • Remote (with occasional travel to Bournemouth)

Type

  • Full-Time

Requirements

  • Excellent communication skills.
  • Enjoys building long term relationships with clients.
  • Strives to achieve the best quality of service.
  • Capable of managing a team.
  • Builds good relationships with team members in other departments.
  • Well organised and enjoys process.
  • Capable of presenting to a board or larger group of people.
  • Target driven.
  • Presentable and personable.
  • Full UK driving licence with access to own vehicle.

Responsibilities

  • Manage entire relationship for a set of clients as they move throughout the business.
  • Responsible for client relationship, spend, and retention.
  • Facilitate the sale of additional services such as hosting, hours, packages, marketing and new projects.
  • Handle client feedback/complaints and work with relevant departments internally to resolve.
  • Attend regular client meetings (in person or phone) on your own or with others.
  • Work with clients on a quarterly basis to ensure a hit list of work is worked on and report on progress/ROI.
  • Plan and manage ongoing work and propose strategies for clients.
  • Ensure clients are getting value for money with budgets being spent to improve ROI.
  • Ensure internal client work is handled efficiently and to a high standard.
  • Work with sales, marketing, support, and projects departments to ensure clients are kept informed.
  • Monitor and track results through delivered work.

Apply

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Project Manager

We are looking for an eCommerce Project Manager to manage the complete new build projects from start to finish. You will be fully responsible for the eCommerce projects developed using Magento or BigCommerce.

You will be responsible for ensuring eCommerce projects run smoothly, on time, and on budget. Working with the design, UX, development, support, sales and marketing departments you will also work closely with the client throughout the project.

The role covers managing projects at the very beginning from kick-off and planning to the launch and optimisation post launch before the project is handed over to the Account Management team.

The role will be based at our office although currently we are working remotely with occasional trips to the office. You must be willing and close enough to visit the office regularly, now and in the future.

Location

  • Remote (with occasional trips to Bournemouth)

Type

  • Full-Time

Requirements

  • Experience managing eCommerce projects, preferably with Magento or BigCommerce.
  • Technical experience is preferred.
  • Excellent people skills.
  • Ability to manage multiple projects and tasks.
  • Punctual and good time management.
  • Understanding of project processes and timelines.
  • Understanding of project management.
  • Excellent organisation and planning skills.
  • High attention to detail and thorough checking.
  • Excellent communication skills to help explain complex and technical aspects simply.
  • Ability to form good lasting relationships with clients.

Responsibilities

  • Manage the production of eCommerce projects.
  • Communicating with clients and managing expectations.
  • Work with design, UX, development and marketing teams to ensure project delivery.
  • Wireframing and mockups.
  • Managing tasks internally.
  • Defining and prioritising requirements and project briefs.
  • Testing and feedback on design and development work.
  • Manage client budgets and timeframes.
  • Work with third-party agencies and developers.
  • Suggest improvements and advise clients on areas to focus on.
  • Work within existing internal processes and develop new ones.
  • Train clients on using their store.
  • Help clients with importing data and populating content when needed.
  • Managing store configuration and setup.
  • Assisting with the sales department for writing proposals and pitching for projects.

Apply

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Join an award winning team of 30 like minded, down to earth, and super talented professionals

Award
Winning
Agency

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wirehive-award-statement
2016 & 2017 ecommerce website of the year
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team-e1576244455111

“Fantastic family to be a part of...”

pros
Media Lounge provide one of the best working environments I have ever been part of, the work ethic in the office is a healthy blend of fun an energetic whilst staying professional. My role as a developer is made easier and relaxed due to the great planning and organisational skills by the Project Managers (just don’t tell them that). Working with professionals that are top in their field is motivating and personal development is both valued and encouraged. A few extra perks include flexible start times, Pool and Ping Pong, office dogs and office outings.

cons
Can’t really think of any!

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View all Glassdoor reviews

Perks & Benefits

Because there's more to a career than just money

Earn a discounted Apple Watch with your Vitality membership

And thats not all…
  • Private health care

    Private health care

  • Training & learning budget

    Training & learning budget

  • Table tennis, pool, gaming

    Table tennis, pool, gaming

  • Kitchen, shower, reading corner

    Kitchen, shower, reading corner

  • Discount cinema tickets

    Discount cinema tickets

  • Town centre location near trains/busses

    Town centre location near trains/busses

  • Flexible hours

    Flexible hours

  • Competitive holiday and bonus bucket day

    Competitive holiday and bonus bucket day

  • Birthday morning off

    Birthday morning off

  • Cash health benefits scheme

    Cash health benefits scheme

  • Free food & drink

    Free food & drink

  • Team welcome lunch

    Team welcome lunch

  • Free town centre car parking

    Free town centre car parking

  • Pension

    Pension

  • Discount perks scheme

    Discount perks scheme

  • Social events & office parties

    Social events & office parties

  • Monthly yoga, wellbeing and mindfulness workshops

    Monthly yoga, wellbeing and mindfulness workshops

  • Monthly massages

    Monthly massages

  • Dog friendly, woof

    Dog friendly, woof

  • Industry events and award ceremonies

    Industry events and award ceremonies

  • Free MacBook

    Free MacBook

  • Complete remote working freedom

    Complete remote working freedom

  • Cool air-conditioned office

    Cool air-conditioned office

  • Communal scooters

    Communal scooters

We're Flexible

Flexible Hours

Not a morning person? No problem. At Media Lounge you have the option to start late and finish late. On the other end if you’re an early bird then start early and finish early!

Remote Working

Enjoy working from the comfort of your own home with full-time remote working. The office is always there if you need it, but its up to you.

We're
We're
Creative
We're
Open
We're
Progressive
We're
Efficient

Our Home

Located a 5 minute walk from the beach and travel exchange in the business area of the town, our home is a friendly, relaxed, and thriving place to inspire creativity and focus our minds so we can all be the best at what we do.

An air-conditioned relaxed office to work in with a large space for play when you need to take a break. Chill with a book in the reading corner or pop next door to the coffee shop for a break from the norm.

Following COVID-19 we’re now running a flexible approach to work with remote working. We’ve all seen the benefits of remote working to promote a healthier work/life balance but it’s equally important to work with each other in ‘real life’ too!

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office_wall
kalm
hall
pet-hangout

Bournemouth

Aside from the fastest growing digital economy outside of London, Bournemouth was recently voted the country's best coastal resort by the British public, so it has plenty to offer. From hip boutiques and surfing to award-winning gardens and fine dining - not to mention seven miles of golden sands.

bournemouth-image2

The Facts

Digital agency meet-ups and social events
Fastest growing digital economy outside of London
90 mins to central London
Award winning beaches
New Forest national park & stunning Jurassic coastline
Vibrant nightlife and bustling town centre
Annual air festival
International airport with strong transport links

@medialoungelife

Instagram

1 month ago
We've been having chats at Media Lounge HQ about what's trending in eCommerce right now... and the future of eCommerce looks very exciting! 

Here's a brief digest of what's currently trending in the eCommerce world according to @bigcommerce, which also gives us a good indication of where to put our focus as we approach (dare we say it) 2022 👇

📱 Mobile shopping & mobile commerce
😍 Personalised shopping experiences
🪴 Sustainability is becoming more important
🛍️ Subscriptions to keep customers coming back
💸 Different ways to pay such as 'pay now/pay later' plans

We've been working closely with our clients on the above trends and using headless commerce platforms like @getshogun to make sure they are already implementing a next level eCommerce strategy 🙌

How exciting does the future of online shopping look? 🤩🤩🤩
 <span>#medialoungelife</span> <span>#bigcommerce</span> <span>#businessgrowth</span> <span>#businessowners</span> <span>#commerce</span> <span>#digitalmarketingtips</span> <span>#ecommercestore</span> <span>#ecommercetips</span> <span>#ecommercetrends</span> <span>#ecommerceagency</span> <span>#ecommercetrends</span> <span>#mobileshopping</span> <span>#personalisation</span> <span>#retailers</span> <span>#onlinestore</span> #storeonline <span>#sustainability</span> <span>#websitedesign</span> <span>#websitedesigner</span> <span>#webdesign</span>
We've been having chats at Media Lounge HQ about what's trending in eCommerce right now... and the future of eCommerce looks very exciting! Here's a brief digest of what's currently trending in the eCommerce world according to @bigcommerce, which also gives us a good indication of where to put our focus as we approach (dare we say it) 2022 👇 📱 Mobile shopping & mobile commerce 😍 Personalised shopping experiences 🪴 Sustainability is becoming more important 🛍️ Subscriptions to keep customers coming back 💸 Different ways to pay such as 'pay now/pay later' plans We've been working closely with our clients on the above trends and using headless commerce platforms like @getshogun to make sure they are already implementing a next level eCommerce strategy 🙌 How exciting does the future of online shopping look? 🤩🤩🤩 #medialoungelife #bigcommerce #businessgrowth #businessowners #commerce #digitalmarketingtips #ecommercestore #ecommercetips #ecommercetrends #ecommerceagency #ecommercetrends #mobileshopping #personalisation #retailers #onlinestore #storeonline #sustainability #websitedesign #websitedesigner #webdesign
1 month ago
Our UX and CRO dream team 👩‍💻👩‍💻 are working on some exciting new client projects right now at Media Lounge HQ 👀

Lauren and Grace are busy helping our clients to increase their online conversion rate from site visitor to store customer, and helping clients to identify who their customer is through an in-depth testing process!

Clients are seeing their sales increase ☝️ their website traffic grow 🌱  and all with a better understanding of who their customer and store visitors are 🙌

Don't hesitate to reach out if you have any questions about our UX and CRO services, or tap the link in our bio for more info.

Happy selling 😁
 <span>#techtalkthursday</span> <span>#medialoungelife</span> <span>#conversionrate</span> <span>#userexperience</span> <span>#ecommerceagency</span> <span>#ecommercetips</span> <span>#ecommercestore</span> <span>#onlinestore</span> <span>#onlineshopping</span> <span>#digitalmarketingtips</span> <span>#socialcommerce</span> <span>#shoppingfun</span> <span>#digitalmarketingagency</span> <span>#websitetips</span> <span>#websitedevelopment</span> <span>#webdesign</span> <span>#bournemouthbusiness</span> <span>#businessgrowth</span> <span>#retailers</span>
Our UX and CRO dream team 👩‍💻👩‍💻 are working on some exciting new client projects right now at Media Lounge HQ 👀 Lauren and Grace are busy helping our clients to increase their online conversion rate from site visitor to store customer, and helping clients to identify who their customer is through an in-depth testing process! Clients are seeing their sales increase ☝️ their website traffic grow 🌱 and all with a better understanding of who their customer and store visitors are 🙌 Don't hesitate to reach out if you have any questions about our UX and CRO services, or tap the link in our bio for more info. Happy selling 😁 #techtalkthursday #medialoungelife #conversionrate #userexperience #ecommerceagency #ecommercetips #ecommercestore #onlinestore #onlineshopping #digitalmarketingtips #socialcommerce #shoppingfun #digitalmarketingagency #websitetips #websitedevelopment #webdesign #bournemouthbusiness #businessgrowth #retailers
1 month ago
Saying goodbye to Thom, one of our talented developers who is moving home and heading up North, at one of our favourite hangouts at @bournemouthoneills 🥲

But Thom isn't leaving Media Lounge, he'll continue to work remotely as one of our developers! 

While we will miss seeing Thom around Media Lounge HQ, we want our family members to be happy. So while we love working and being with our team members in person, we also advocate for the remote-working way of life as part of our culture 🙌 

Wishing Thom best of luck in his move and all of us look forward to seeing him at our weekly virtual meetings 🧡
 <span>#medialoungelife</span> <span>#developer</span> <span>#webdeveloper</span> <span>#digitalmarketingagency</span> <span>#ecommerceagency</span> <span>#ecommerce</span> <span>#officevibes</span> <span>#ecommerceagency</span> <span>#websitedesign</span> <span>#webdesign</span> <span>#websitedesignagency</span> <span>#teamworkmakesthedreamwork</span> <span>#remoteworking</span> <span>#bournemouthbusiness</span> <span>#bournemouth</span> <span>#dorset</span>
Saying goodbye to Thom, one of our talented developers who is moving home and heading up North, at one of our favourite hangouts at @bournemouthoneills 🥲 But Thom isn't leaving Media Lounge, he'll continue to work remotely as one of our developers! While we will miss seeing Thom around Media Lounge HQ, we want our family members to be happy. So while we love working and being with our team members in person, we also advocate for the remote-working way of life as part of our culture 🙌 Wishing Thom best of luck in his move and all of us look forward to seeing him at our weekly virtual meetings 🧡 #medialoungelife #developer #webdeveloper #digitalmarketingagency #ecommerceagency #ecommerce #officevibes #ecommerceagency #websitedesign #webdesign #websitedesignagency #teamworkmakesthedreamwork #remoteworking #bournemouthbusiness #bournemouth #dorset