We are looking for an Account Manager to work with our broad spectrum of eCommerce clients. We’d like this role to bring about a closer agency and client relationship, improve the quality of delivered work, increase client spend and monitor results with the aim of consistent improvement and progression for our clients.

You will be responsible for the direct relationship between Media Lounge and your assigned clients. This will require you to oversee all ongoing work at all times and ensure the client is getting the best possible service from Media Lounge.

The role covers relationship management across all contact preferences, including a minimum of quarterly face to face meetings with each client. Managing a team of skilled eCommerce professionals to deliver agreed work to the client. Checking and monitoring the work to ensure it’s completed to the highest standard and delivers the expected result. You should immerse yourself in the clients business to know how they operate day to day, where they are inefficient, where they can improve metrics or sales, who the key stakeholders of the business are and what other services and software they use.

We are looking for an eCommerce Project Manager to manage the complete new build projects from start to finish. You will be fully responsible for the eCommerce projects developed using Magento or BigCommerce.

You will be responsible for ensuring eCommerce projects run smoothly, on time, and on budget. Working with the design, UX, development, support, sales and marketing departments you will also work closely with the client throughout the project.

The role covers managing projects at the very beginning from kick-off and planning to the launch and optimisation post launch before the project is handed over to the Account Management team.

The role will be based at our office although currently we are working remotely with occasional trips to the office. You must be willing and close enough to visit the office regularly, now and in the future.