Get In Touch

Get In Touch

01202 237370

Visit Us

Bournemouth HQ

First Floor
8-10 Christchurch Rd
Bournemouth
BH1 3NA

London

10 York Road
Waterloo
London
SE1 7ND

Enquiry Form

Careers

Start your career in eCommerce or take your next step with us.

We're currently looking for
Account Manager

We are looking for an Account Manager to work with our broad spectrum of eCommerce clients. We’d like this role to bring about a closer agency and client relationship, improve the quality of delivered work, increase client spend and monitor results with the aim of consistent improvement and progression for our clients.

You will be responsible for the direct relationship between Media Lounge and your assigned clients. This will require you to oversee all ongoing work at all times and ensure the client is getting the best possible service from Media Lounge.

The role covers relationship management across all contact preferences, including a minimum of quarterly face to face meetings with each client. Managing a team of skilled eCommerce professionals to deliver agreed work to the client. Checking and monitoring the work to ensure it’s completed to the highest standard and delivers the expected result. You should immerse yourself in the clients business to know how they operate day to day, where they are inefficient, where they can improve metrics or sales, who the key stakeholders of the business are and what other services and software they use.

Location

  • Remote (with occasional travel to Bournemouth)

Type

  • Full-Time

Requirements

  • Excellent communication skills.
  • Enjoys building long term relationships with clients.
  • Strives to achieve the best quality of service.
  • Capable of managing a team.
  • Builds good relationships with team members in other departments.
  • Well organised and enjoys process.
  • Capable of presenting to a board or larger group of people.
  • Target driven.
  • Presentable and personable.
  • Full UK driving licence with access to own vehicle.

Responsibilities

  • Manage entire relationship for a set of clients as they move throughout the business.
  • Responsible for client relationship, spend, and retention.
  • Facilitate the sale of additional services such as hosting, hours, packages, marketing and new projects.
  • Handle client feedback/complaints and work with relevant departments internally to resolve.
  • Attend regular client meetings (in person or phone) on your own or with others.
  • Work with clients on a quarterly basis to ensure a hit list of work is worked on and report on progress/ROI.
  • Plan and manage ongoing work and propose strategies for clients.
  • Ensure clients are getting value for money with budgets being spent to improve ROI.
  • Ensure internal client work is handled efficiently and to a high standard.
  • Work with sales, marketing, support, and projects departments to ensure clients are kept informed.
  • Monitor and track results through delivered work.

Apply

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Project Manager

We are looking for an eCommerce Project Manager to manage the complete new build projects from start to finish. You will be fully responsible for the eCommerce projects developed using Magento or BigCommerce.

You will be responsible for ensuring eCommerce projects run smoothly, on time, and on budget. Working with the design, UX, development, support, sales and marketing departments you will also work closely with the client throughout the project.

The role covers managing projects at the very beginning from kick-off and planning to the launch and optimisation post launch before the project is handed over to the Account Management team.

The role will be based at our office although currently we are working remotely with occasional trips to the office. You must be willing and close enough to visit the office regularly, now and in the future.

Location

  • Remote (with occasional trips to Bournemouth)

Type

  • Full-Time

Requirements

  • Experience managing eCommerce projects, preferably with Magento or BigCommerce.
  • Technical experience is preferred.
  • Excellent people skills.
  • Ability to manage multiple projects and tasks.
  • Punctual and good time management.
  • Understanding of project processes and timelines.
  • Understanding of project management.
  • Excellent organisation and planning skills.
  • High attention to detail and thorough checking.
  • Excellent communication skills to help explain complex and technical aspects simply.
  • Ability to form good lasting relationships with clients.

Responsibilities

  • Manage the production of eCommerce projects.
  • Communicating with clients and managing expectations.
  • Work with design, UX, development and marketing teams to ensure project delivery.
  • Wireframing and mockups.
  • Managing tasks internally.
  • Defining and prioritising requirements and project briefs.
  • Testing and feedback on design and development work.
  • Manage client budgets and timeframes.
  • Work with third-party agencies and developers.
  • Suggest improvements and advise clients on areas to focus on.
  • Work within existing internal processes and develop new ones.
  • Train clients on using their store.
  • Help clients with importing data and populating content when needed.
  • Managing store configuration and setup.
  • Assisting with the sales department for writing proposals and pitching for projects.

Apply

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Join an award winning team of 30 like minded, down to earth, and super talented professionals

Award
Winning
Agency

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wirehive-award-statement
2016 & 2017 ecommerce website of the year
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“Fantastic family to be a part of...”

pros
Media Lounge provide one of the best working environments I have ever been part of, the work ethic in the office is a healthy blend of fun an energetic whilst staying professional. My role as a developer is made easier and relaxed due to the great planning and organisational skills by the Project Managers (just don’t tell them that). Working with professionals that are top in their field is motivating and personal development is both valued and encouraged. A few extra perks include flexible start times, Pool and Ping Pong, office dogs and office outings.

cons
Can’t really think of any!

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View all Glassdoor reviews

Perks & Benefits

Because there's more to a career than just money

Earn a discounted Apple Watch with your Vitality membership

And thats not all…
  • Private health care

    Private health care

  • Training & learning budget

    Training & learning budget

  • Table tennis, pool, gaming

    Table tennis, pool, gaming

  • Kitchen, shower, reading corner

    Kitchen, shower, reading corner

  • Discount cinema tickets

    Discount cinema tickets

  • Town centre location near trains/busses

    Town centre location near trains/busses

  • Flexible hours

    Flexible hours

  • Competitive holiday and bonus bucket day

    Competitive holiday and bonus bucket day

  • Birthday morning off

    Birthday morning off

  • Cash health benefits scheme

    Cash health benefits scheme

  • Free food & drink

    Free food & drink

  • Team welcome lunch

    Team welcome lunch

  • Free town centre car parking

    Free town centre car parking

  • Pension

    Pension

  • Discount perks scheme

    Discount perks scheme

  • Social events & office parties

    Social events & office parties

  • Monthly yoga, wellbeing and mindfulness workshops

    Monthly yoga, wellbeing and mindfulness workshops

  • Monthly massages

    Monthly massages

  • Dog friendly, woof

    Dog friendly, woof

  • Industry events and award ceremonies

    Industry events and award ceremonies

  • Free MacBook

    Free MacBook

  • Complete remote working freedom

    Complete remote working freedom

  • Cool air-conditioned office

    Cool air-conditioned office

  • Communal scooters

    Communal scooters

We're Flexible

Flexible Hours

Not a morning person? No problem. At Media Lounge you have the option to start late and finish late. On the other end if you’re an early bird then start early and finish early!

Remote Working

Enjoy working from the comfort of your own home with full-time remote working. The office is always there if you need it, but its up to you.

We're
We're
Creative
We're
Open
We're
Progressive
We're
Efficient

Our Home

Located a 5 minute walk from the beach and travel exchange in the business area of the town, our home is a friendly, relaxed, and thriving place to inspire creativity and focus our minds so we can all be the best at what we do.

An air-conditioned relaxed office to work in with a large space for play when you need to take a break. Chill with a book in the reading corner or pop next door to the coffee shop for a break from the norm.

Following COVID-19 we’re now running a flexible approach to work with remote working. We’ve all seen the benefits of remote working to promote a healthier work/life balance but it’s equally important to work with each other in ‘real life’ too!

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office_wall
kalm
hall
pet-hangout

Bournemouth

Aside from the fastest growing digital economy outside of London, Bournemouth was recently voted the country's best coastal resort by the British public, so it has plenty to offer. From hip boutiques and surfing to award-winning gardens and fine dining - not to mention seven miles of golden sands.

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The Facts

Digital agency meet-ups and social events
Fastest growing digital economy outside of London
90 mins to central London
Award winning beaches
New Forest national park & stunning Jurassic coastline
Vibrant nightlife and bustling town centre
Annual air festival
International airport with strong transport links

@medialoungelife

Instagram

2 weeks ago
✨ NEW BLOGPOST ✨ Could adopting a more sustainable packaging strategy be a game-changer for gaining new customers and for customer retention? 🌱🛒

In 2021 and for the sustainable future, one of the biggest complaints from customers that buy from online stores is over-packaging...

So we've published a blogpost dedicated to helping online stores to look at their current packaging and spot opportunities to reduce or change their packaging altogether, such as:

📦 Using smaller boxes or bags
♻️ Using less filling
📦 Reducing any plastic packaging
♻️ Using recyclable or reusable packaging

Check out the full post via the link in our bio and keep hold of those eco-aware customers 🙌
 <span>#medialoungelife</span> <span>#sustainablepackaging</span> <span>#digitalmarketing</span> <span>#ecofriendlypackaging</span> <span>#ecommercestore</span> <span>#ecommercetips</span> <span>#ecommercemarketing</span> <span>#ecommercetrends</span> <span>#ecommerceagency</span> <span>#onlinestore</span> <span>#onlineshopping</span> <span>#onlineshop</span> <span>#plasticpollution</span> <span>#postandpackaging</span> <span>#reducereuserecycle</span> <span>#sustainablelifestyle</span> <span>#sustainability</span> <span>#sustainablebusiness</span> <span>#sustainablebrand</span> <span>#sustainableshopping</span>
✨ NEW BLOGPOST ✨ Could adopting a more sustainable packaging strategy be a game-changer for gaining new customers and for customer retention? 🌱🛒 In 2021 and for the sustainable future, one of the biggest complaints from customers that buy from online stores is over-packaging... So we've published a blogpost dedicated to helping online stores to look at their current packaging and spot opportunities to reduce or change their packaging altogether, such as: 📦 Using smaller boxes or bags ♻️ Using less filling 📦 Reducing any plastic packaging ♻️ Using recyclable or reusable packaging Check out the full post via the link in our bio and keep hold of those eco-aware customers 🙌 #medialoungelife #sustainablepackaging #digitalmarketing #ecofriendlypackaging #ecommercestore #ecommercetips #ecommercemarketing #ecommercetrends #ecommerceagency #onlinestore #onlineshopping #onlineshop #plasticpollution #postandpackaging #reducereuserecycle #sustainablelifestyle #sustainability #sustainablebusiness #sustainablebrand #sustainableshopping
3 weeks ago
We love a good blooper or two...or four in this case 😅 

After assigning our CRO and UX team to deliver an insightful Masterclass on the benefits of combining CRO and UX at @shopware 's recent Community Day, the team didn't just deliver the presentation, they delivered some golden behind the scenes footage of them pre-recording the session for us to share...and of course we're going to do it <span>#sorrynotsorry</span> 😆 

A huge thank you to these two for delivering a fantastic session and for representing Media Lounge with sunny smiles & lots of eCommerce wisdom 🙌
 <span>#medialoungelife</span> <span>#shopware</span> <span>#bloopers</span> <span>#behindthescenes</span> <span>#communitysupport</span> <span>#conversionrateoptimisation</span> <span>#userexperience</span> <span>#digitalmarketing</span> <span>#ecommercenews</span> <span>#ecommercebusiness</span> <span>#ecommercestore</span> <span>#ecommerceagency</span> <span>#websitedesign</span> <span>#techtalkthursday</span>
We love a good blooper or two...or four in this case 😅 After assigning our CRO and UX team to deliver an insightful Masterclass on the benefits of combining CRO and UX at @shopware 's recent Community Day, the team didn't just deliver the presentation, they delivered some golden behind the scenes footage of them pre-recording the session for us to share...and of course we're going to do it #sorrynotsorry 😆 A huge thank you to these two for delivering a fantastic session and for representing Media Lounge with sunny smiles & lots of eCommerce wisdom 🙌 #medialoungelife #shopware #bloopers #behindthescenes #communitysupport #conversionrateoptimisation #userexperience #digitalmarketing #ecommercenews #ecommercebusiness #ecommercestore #ecommerceagency #websitedesign #techtalkthursday